Gardeners Locksbottom Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Locksbottom provides gardening and related services. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following definitions apply.

Client refers to the person, company, or organisation requesting or receiving services from Gardeners Locksbottom.

Company, we, us or our refers to Gardeners Locksbottom as the provider of gardening services.

Services refers to any gardening, garden maintenance, landscaping, clearance, planting, lawn care, hedge cutting, pruning, or related work carried out by the Company.

Site or property refers to the garden or outdoor area where the Services are to be performed.

Agreement refers to the contract between the Client and the Company incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services. The precise scope of work will be as set out in our quotation, email confirmation, or written agreement. Any additional work requested by the Client that is not explicitly included in the agreed scope may be subject to a separate quotation or additional charges.

The Company reserves the right to decline any work that it considers unsafe, unsuitable for the skills or equipment available, or outside the normal scope of gardening services.

3. Booking Process

Bookings can be made by contacting the Company and providing details of the property, required services, and preferred dates. All bookings are subject to availability and acceptance by the Company.

Where appropriate, we may arrange a site visit before confirming a booking, particularly for larger projects or ongoing maintenance contracts. Following any site visit or detailed discussion, we may provide a written quotation setting out the services to be provided and the applicable charges.

A booking is considered confirmed when the Client has accepted our quotation or service proposal and the Company has issued a confirmation, which may be provided verbally or in writing. For certain services, the Company may require a deposit or advance payment before confirming the booking. Any such requirement will be made clear at the time of arranging the service.

The Client is responsible for providing accurate information regarding the property, access arrangements, and the condition of the garden. If the information provided is incomplete or inaccurate, the Company reserves the right to amend the quotation, adjust the charges, or cancel the booking.

4. Access and Attendance

The Client must ensure safe and reasonable access to the property on the agreed date and time. This includes providing any keys, codes, or permissions required to enter the garden or outdoor space where the Services will be carried out.

If our team is unable to gain access, or if the site is not in a suitable condition for work to begin, the Company may charge a call-out fee or apply a minimum charge to cover travel and time costs. Any such fee will be reasonable and proportionate to the time and resources committed to the booking.

The Client is not required to be present while the Services are carried out, provided that access has been arranged and the scope of work is clearly agreed. However, the Client remains responsible for ensuring that any special instructions, restrictions, or priorities have been communicated in advance.

5. Health and Safety

The Company will take reasonable care to perform the Services safely and in accordance with applicable health and safety requirements. Our team may refuse to carry out any work that they consider to pose an unacceptable risk to people or property.

The Client must inform the Company of any known hazards or risks at the property, including but not limited to uneven ground, unstable structures, aggressive animals, hidden cables or pipes, or hazardous substances. The Client must also ensure that pets and children are kept away from the immediate work area while Services are being performed.

6. Pricing and Quotations

Prices for Services may be based on an hourly rate, a fixed fee for specific tasks, or a project-based quotation. The basis of pricing will be indicated in our quotation or confirmation.

Quotations are generally valid for a limited period from the date of issue. If the Client decides to proceed after the validity period has expired, the Company reserves the right to review and amend the quotation to reflect any changes in costs, availability, or scope.

Where work is charged at an hourly rate, the minimum charge will be made clear before the booking is confirmed. Any additional work requested on the day, which is outside the original agreement, will be charged in accordance with our current rates.

7. Payment Terms

Unless otherwise agreed in writing, payment for one-off or short-term services is due on completion of the work. For ongoing maintenance or larger projects, the Company may require staged payments or invoices on a weekly or monthly basis.

Accepted payment methods will be communicated to the Client in advance or at the time of invoicing. Payment is considered received when it has cleared into the Company account or has been otherwise confirmed as settled.

If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at a reasonable rate and to suspend or cancel any further Services until the account has been brought up to date. The Client is responsible for all costs reasonably incurred by the Company in recovering overdue payments, including any legal or collection expenses.

8. Cancellations and Rescheduling

The Client may cancel or request to reschedule a booking by giving reasonable notice to the Company. For standard gardening visits or one-off jobs, we ask for a minimum notice period of 24 hours before the scheduled start time. For larger projects or multi-day bookings, a longer notice period may apply, which will be specified in the quotation or agreement.

If the Client cancels or reschedules with less than the required notice, the Company may charge a cancellation fee or apply a minimum call-out charge to cover costs incurred and loss of allocated time.

The Company may need to cancel or reschedule Services in the event of severe weather, staff illness, equipment failure, or other circumstances beyond our reasonable control. In such cases, we will contact the Client as soon as possible to arrange a suitable alternative date or time. The Company will not be liable for any loss arising from such cancellations or delays, but any advance payments for work not carried out will be credited or refunded as appropriate.

9. Client Obligations

The Client agrees to.

Provide clear instructions and any necessary information about the property and the desired outcome.

Ensure access to water and, if agreed, electricity for tools and equipment.

Remove or clearly identify any personal items, fragile objects, or obstructions in the work area.

Obtain any required permissions, approvals, or consents from landlords, neighbours, or local authorities for the work to be carried out.

The Company is not responsible for delays, additional costs, or incomplete work resulting from the Client failing to fulfil these obligations.

10. Garden Waste and Environmental Regulations

The handling and disposal of garden waste will be agreed with the Client at the time of booking or quotation. Options may include leaving waste neatly on site, using the Client s own green waste or composting facilities, or removing waste from the property for appropriate disposal.

Where the Company agrees to remove garden waste, this will be subject to additional charges that reflect disposal fees, transport, and labour. The level of charge will depend on the volume and type of waste.

The Company will comply with applicable waste and environmental regulations when transporting and disposing of garden waste. We do not dispose of hazardous materials, rubble, or general household rubbish as part of our standard gardening services. If such items are present, we may either decline to remove them or arrange a separate disposal service at additional cost, subject to agreement with the Client.

11. Quality of Service and Complaints

The Company aims to provide a professional standard of gardening services. If the Client is dissatisfied with any aspect of the work, they should notify the Company as soon as reasonably possible, ideally within 48 hours of completion, so that we may investigate and, where appropriate, take corrective action.

Minor variations in appearance, growth, and plant condition can arise from weather, soil type, sunlight, and other natural factors outside the Company s control. We therefore cannot guarantee specific outcomes such as exact growth rates, flowering times, or long-term plant survival, especially where the Client is responsible for ongoing care and maintenance.

12. Liability and Limitations

The Company will exercise reasonable care and skill in performing the Services. However, our liability to the Client is limited as follows.

The Company will not be liable for any indirect, consequential, or special loss, including loss of enjoyment, loss of profit, or loss of opportunity.

The Company is not liable for damage to underground pipes, cables, or services that were not clearly marked or disclosed by the Client in advance.

The Company is not responsible for damage caused by pre-existing defects in walls, fences, structures, patios, or other features, or by conditions beyond our reasonable control such as severe weather.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or limited.

13. Materials, Plants, and Guarantees

Where the Company supplies materials, plants, or turf as part of the Services, we will use reasonable efforts to source quality products suitable for the agreed purpose. Any description of products is given in good faith based on information provided by suppliers.

Plants, turf, and other living materials are subject to natural variation and external factors. The Company does not guarantee the long-term survival of plants or lawns once responsibility for watering, feeding, and care has passed to the Client, unless a specific written maintenance agreement is in place setting out such guarantees.

14. Insurance

The Company aims to maintain appropriate insurance cover in respect of public liability arising from the provision of Services. Details of current insurance can be provided on request. The Client is responsible for maintaining their own property insurance and should inform their insurer, if necessary, that gardening or landscaping work will be carried out.

15. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control. Such events may include, but are not limited to, extreme weather conditions, acts of nature, strikes, transport disruptions, accidents, or the actions of third parties.

In such circumstances, the Company will take reasonable steps to notify the Client and to resume the Services as soon as reasonably practicable.

16. Data Protection and Privacy

The Company may collect and store basic personal information about the Client, such as name, address, and contact details, for the purpose of managing bookings, providing Services, and handling payments. This information will be kept securely and used only for legitimate business purposes.

The Company will not sell personal data to third parties. Information may be shared with trusted partners or service providers where necessary to deliver the Services or comply with legal obligations.

17. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Agreement. The Client is encouraged to review the current Terms and Conditions before making a booking.

18. Governing Law and Jurisdiction

These Terms and Conditions and any Agreement between the Client and the Company are governed by the laws of England and Wales. Any dispute arising from or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be treated as deleted, but the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services. No verbal statements or representations shall vary or override these terms unless expressly confirmed in writing by the Company.